While creating a positive first impression is crucial, sometimes second chances can be even more heartwarming. This story, shared by a server on social media, exemplifies the power of recognizing and correcting mistakes, and the impact a thoughtful gesture can have.
A Frustrating Encounter
Serving in the restaurant industry often involves long hours, juggling multiple tables, and ensuring diners have a fantastic experience. Unfortunately, servers sometimes face the disappointment of receiving minimal tips despite providing excellent service. This was the case for one server in Los Angeles who encountered a group of teenagers. The server went above and beyond to make their evening enjoyable, as captured in their social media post:
“There is nothing more frustrating than having a customer thank me profusely and smile as they leave, but I receive little to no tip.”**
This sentiment resonates with many servers who rely on tips to supplement their base salary.
A Heartfelt Apology
A week later, the server received a surprise that completely changed their perspective. A handwritten letter arrived from one of the teenagers, expressing regret and a sincere desire to rectify their mistake. The letter, included in the server’s post, reads:
“On October 7, about a week and a half ago, my three friends and I celebrated our own homecoming by dining at this restaurant. Being here by ourselves was a novel and thrilling experience for us.
We could not have asked for a better waiter than you. You didn’t treat us like infants; instead, you were kind, helpful, and even managed to adjust the meal to accommodate all of my dietary needs! I wanted to express my gratitude for making our ‘grown-up’ experience so enjoyable and wonderful.
In addition, I would want to apologize on behalf of my organization. Our 13-year-old brains were unfamiliar with all of this, so we weren’t quite sure how to handle the charge. When it came to splitting the check and accepting our less-than-ideal cash, you were very helpful.
Although the price was fair, we had entirely forgotten about tips and, to be honest, had no idea how much to leave. After emptying our pockets, the total amount of money we had was $3.28.
We departed without realizing how little we had left you for all of your hard work, not realizing how tiny this actually was.
Afterwards, we felt horrible about realizing our error. We had to put things right, we knew.
You will thus find the appropriate 18% gratuity plus more in this envelope for just being wonderful. We thank you for making our evening enjoyable and for your assistance and patience. I’m grateful.”**
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